JOLIFEMME RETURN POLICY

Eligibility for Returns

  • Items must be new, unworn, and unwashed, with proof of purchase, and returned within 30 days.
  • Merchandise must be in original condition, with all tags and liners attached. Items without tags should include original packaging.
  • Refunds will only be issued to the original method of payment (including prepaid credit cards).
  • Final Sale items cannot be returned.
  • Returns must be processed individually; combined returns are not permitted.

Returns Process & Refunds

How to Submit a Return Request

Submit your return request online.

You will receive a Return Authorization email with further instructions:

  • Pre-paid Express Returns via DHL:
  • A pre-paid returns label will be emailed to you.
  • Schedule a DHL collection or drop off at your nearest DHL location within 14 days of creating your return authorization.
  • A $15/€15 return shipping fee will be deducted from your refund.
  • Self-Postage Returns:
  • A returns slip will be emailed to you.
  • Include the slip in your package and send it back using the shipping provider of your choice within 14 days of creating your return authorization.
  • You are responsible for return shipping fees, including any duties or taxes. We recommend insuring your package and contacting our Customer Service at help@jolifemme.com with your tracking number once shipped.

Refund Timeline

  • Once we receive and inspect your return, we will notify you when your refund has been processed.
  • Refunds may take up to 7 business days from the date your return tracking shows delivered.
  • Processing times may vary depending on your financial institution, and it may take an additional 3-5 business days for funds to appear in your account.

Terms & Conditions

  • All returns are handled on a case-by-case basis at Jolifemme’s discretion to ensure the best customer experience.
  • Returns may be rejected if items are found to be worn, washed, or not in original condition.
  • Excessive or unreasonable returns, as well as fraudulent return activity, may result in future transactions or returns being declined.
  • For returns submitted beyond 30 days or without proof of purchase, refunds may be issued as a Jolifemme store credit or as required by local laws.
  • Additional information, including personal details, may be requested for verification purposes. Jolifemme handles such data in accordance with our Privacy Policy.

Need Help? Check out our Returns FAQs or contact us at help@jolifemme.com for assistance.