FAQs – JOLIFEMME
We’re here to answer all your questions! Below are some common inquiries to help you find what you need quickly.
WHAT IS YOUR RETURN POLICY?
We accept returns within 30 days of purchase for unworn, unwashed items in their original packaging. Please visit our Returns Portal for more details.
CAN I EXCHANGE MY ITEM?
Yes, exchanges are available for eligible items within the return period. Please process your exchange via our Returns Portal or contact our support team.
CAN YOU HELP WITH A DAMAGED PRODUCT?
If your item arrived damaged, please reach out to us immediately with photos of the product and your order details.
WHAT IF MY ITEM IS FAULTY?
For faulty items, contact our customer service team. We’ll assist with a replacement or refund.
WHERE IS MY RETURN?
You can track your return via the tracking number provided when you initiated the return.
WHERE CAN I BUY JOLIFEMME PRODUCTS?
Jolifemme products are available exclusively on our website.
WHEN WILL YOU RESTOCK?
We regularly restock popular items. Sign up for our back-in-stock notifications on the product page.
WHERE IS MY ORDER?
Track your order using the tracking link in your confirmation email or contact us for assistance.
MY PACKAGE IS MISSING. CAN YOU HELP?
If your package hasn’t arrived, please check your tracking information and contact the shipping provider. Still need help? Contact our support team.
CAN I CHANGE ADDRESS INFORMATION ON MY CURRENT ORDER?
Address changes are possible if the order hasn’t been processed yet. Contact us immediately for assistance.
DO YOU SHIP INTERNATIONALLY?
Yes, we offer international shipping. Shipping costs and delivery times vary by location.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept all major credit cards, PayPal, and select local payment methods based on your location.
HOW CAN I GET A JOLIFEMME DISCOUNT?
Sign up for our email newsletter to receive exclusive discounts and offers.
DO YOU OFFER PLUS SIZES?
Yes, Jolifemme offers inclusive sizing to empower everybody. Check our Size Guide for more information.
WHAT SIZE SHOULD I BUY?
Use our Size Guide to find the perfect fit. If you’re unsure, contact our team for personalized advice.
HOW IS JOLIFEMME PRACTICING SUSTAINABILITY?
We’re committed to sustainable practices, including eco-friendly materials and ethical manufacturing processes.
ARE YOUR WORKERS PAID FAIR WAGES?
Yes, we ensure fair wages and safe working conditions for all workers.
Can't find the answer you are looking for?
We're Here to Help!